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Goals and Outcomes

SUCCESS PROJECT GOALS AND OBJECTIVES
Strategies Utilizing Collaboration for Competitive Employment
And Self-Sufficiency

Goal One: Strengthen the vital linkages between Consortium members and interagency partners to identify and eliminate system/program-related barriers for the provision of employment services to individuals with disabilities who are recipients of public assistance.
Objectives:

    1. Establish a single point of entry with co-located staff where triage is conducted.
    2. Develop and utilize an electronic system for secure dissemination of common intake information among Consortium members.
    3. Establish a Consumer Advisory Council, which meets quarterly.
    4. Develop a marketing plan targeting consumers, providers and employers, which emphasizes outreach to consumers by educating the public, Consortium members and partner agency staff of available services.
    5. Conduct a thorough assessment of state and local organizational system barriers to include, but not be limited to: attitudes, policies, procedures, rules, practices, and resources; and implement a Barrier Removal Plan in conjunction with the Consumer Advisory Council.
    6. At least annually provide diversity and accessibility training for Consortium members, other MCC tenants, and community providers not located at the one-stop.

Goal Two: Develop replicable strategies, which address service gaps and/or weaknesses through modification and streamlining systems, processes, and procedures to facilitate employment outcomes.
Objectives:

    1. Design streamlined process for case coordination through implementation of a One-Stop Self- Sufficiency Plan (OSSP), which clearly identifies services and roles and responsibilities of the person served and Consortium members.
    2. Reduce time for completing a VR application to zero wait; for time between application and eligibility from 6.1 weeks to 3 weeks; and for eligibility to service initiation from 11 weeks to 5.5 weeks by the conclusion of the Project.
    3. Employ Senior Consumer Advocate and Benefits Specialist and cross train Project staff to initiate benefits planning once a job objective is identified, including options for health care coverage.
    4. Hire Employment Planning Specialists to assist in identifying realistic job objectives and develop planning strategies to support goal achievement; a Placement Advisor/Employment Development Specialist to provide community-based employment development services; and a Job Developer to facilitate job placement of SUCCESS participants in positions with comprehensive benefits - particularly health and dental coverage.
    5. Employ Consumer Advocates to support Consortium and Project staff in assisting persons served to obtain employment outcomes.
    6. Establish a "warm line" staffed by Consumer Advocates who provide support to persons served when experiencing difficulty on the job or with other personal issues, which might affect their continued employment.
    7. Increase the number of positive employment outcomes to a 75% job retention rate at 90 days.
    8. Provide comprehensive follow-up services for 18 months following workforce entry, to achieve an 80% job retention rate at this benchmark.

Goal Three: Develop and implement use of a thorough program evaluation system, which measures Project efficiency and effectiveness with a plan for disseminating best practices and outcomes.
Objectives:

    1. Identify and collect client characteristics/demographic information for all Project participants.
    2. Develop and implement the use of a Consortium questionnaire to measure satisfaction of persons served, employers, workplace mentors (if utilized) and other community service providers. Disseminate quarterly satisfaction and Project outcome data to all stakeholders.
    3. Create a manual and presentation format and host a seminar on best practices and Project outcomes for all Missouri one-stop operators and for Governor's Conference attendees during the 5th Project period.

OUTCOMES REPORTING
The Performance Report will measure results for each of the following:
Client Characteristics/Demographic Information: primary and secondary disability (impairment & cause), gender, race, education, living arrangement, earnings, public support received, medical insurance, eligibility and Individual Plan for Employment (IPE) dates, services provided, employment outcome, occupation, wages and special programs


NUMBERS SERVED AND PLACED (EMPLOYED 90 DAYS)

Year 1: Serve 200 Place 150
Year 2: Serve 250 Place 188
Year 3: Serve 300 Place 225
Year 4: Serve 350 Place 263
Year 5: Serve 350 Place 263